The success of a promotion where a customer action is required – sending a code, sending a store receipt number, claiming a prize, etc – relies on the assistance that customers get during the promotion.
Our solution supports all types of promotional mechanisms providing the customers with useful information.
A promotion info line maintains an effective communication with the consumers through timely responses to the most frequent questions and it also works as a buffer for complaints or critical issues that may generate major financial or image damage to the brand.
Telephone / Chat / WhatsApp / Facebook Messenger
|Typical threads of FAQ||Essential deliverables|
– The promotion mechanism;
– The prizes;
– The participating stores (where the eligible products can be found);
– The promotion duration;
– Drawing date;
– The winners of promotion;
– Communication with the winners.
– Recording of calls according to GDPR norms;
– Integration of chat module in the promotion page;
– Real time access to calls;
– Frequently Asked Questions (FAQ) databases;
– Detailed real-time reporting;
– Campaign evaluation report.
Interested in our Promotion Info Line?
Send a request!
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Safety and professionalism in the Mediapost Hit Mail warehouse during the Covid-19 crisis