Call center

• 40 workstations
• Telemarketers with long experience in customer relationship, relational marketing and consumer promotions
• CTI (Computer Telephony Integration) and CRM
• Green numbers (reverse charge), accessible from all telephone networks
• IVR (Interactive Voice Response)
• Capability of recording the calls according to GDPR norms
• Clients can listen to calls in real time, via web
• Integrated real-time reporting platform
• Internal web developer for creating and optimizing interfaces for data entry when needed
• Copywriting for scripts
• Chat system that can be integrated with the client’s website